FAQ

Below you’ll find answers to the most common questions about Kalabula.
If you don’t find what you’re looking for, feel free to contact us.

Where is Kalabula based?

Kalabula.com is owned and operated by:

Amerix United LLC
Dover, Delaware
United States

We operate exclusively within the United States.

Where do you ship from and to?

All orders are:

Printed and fulfilled in the United States
Shipped only within the United States

At this time, we do not offer international shipping.

How long does shipping take?

All products are made to order.

Processing time: 2–5 business days
Shipping time: 3–7 business days

Delivery times may vary depending on your location and carrier conditions.

Do you provide tracking information?

Yes.
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your shipment.

What products do you sell?

Kalabula offers personalized and custom-made products, including:

T-Shirts
Hoodies
Crewnecks
Hats
Mugs
Accessories
Other custom merchandise

All products are designed and produced on demand.

How do I choose the right size?

We strongly recommend checking the size guide on each product page and comparing measurements with similar garments you already own.

Because our items are made to order, we cannot accept returns or exchanges due to incorrect sizing.

Do you accept returns or exchanges?

Because all items are printed on demand:

We do not accept returns or exchanges for change of mind or incorrect size.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will review the issue and provide a suitable solution.

What if there’s a problem with my order?

If something goes wrong, we’ve got you covered.

If the issue is caused by us or our production partners, we may offer:

A replacement, or
A full refund

Customer satisfaction is important to us, and we aim to find the best possible solution in every situation.

What payment methods do you accept?

We accept secure payments through:

Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Stripe
Apple Pay
Google Pay

All payments are encrypted and processed securely.

Can I cancel or change my order?

Orders are sent to production shortly after being placed.

If you need to cancel or modify an order, please contact us as soon as possible.
Once production has started, changes or cancellations may no longer be possible.

Do you offer wholesale or bulk orders?

At this time, we do not offer wholesale or bulk pricing.
This may change in the future.

How can I contact you?

You can reach us through our Contact Us page on kalabula.com.
We aim to respond to all inquiries as quickly as possible during business hours.