Refund Policy

Last updated: January 2026

Thank you for shopping with Kalabula.
Please review this Refund Policy carefully before placing an order.

Made-to-Order Products

All Kalabula products are made to order and produced specifically for each customer after an order is placed.

Because of this, we do not offer refunds for:

Change of mind
Ordering the wrong size
Personal preference
Buyer’s remorse

We strongly encourage customers to carefully review the size guide on each product page and compare measurements with similar garments they already own before completing a purchase.

Eligible Refunds

We will issue a refund if the issue is caused by us or our production partners, including:

Damaged items
Defective products
Misprinted items
Incorrect items received

If you experience any of the above issues, please contact us within 7 days of delivery.

Requests submitted after this timeframe may not be eligible for review.

How to Request a Refund

To request a refund, please contact us through our Contact Us page and include:

Your order number
A brief explanation of the issue
Clear photos of the product (if applicable)

We may require photo verification before approving a refund or replacement.

Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping fees are non-refundable unless the issue was caused by our error.

Replacements

If an item qualifies due to an error on our part, we may offer:

A replacement at no additional cost, or
A full refund

The resolution will depend on the specific situation.

Non-Refundable Situations

Refunds will not be granted in the following cases:

Incorrect size selected by the customer
Incorrect shipping address provided at checkout
Minor variations in color due to screen differences
Normal production variations within acceptable quality standards

Customer Care Commitment

Although refunds are limited due to our made-to-order production process, customer satisfaction is important to us.

If you experience any issue with your order, we encourage you to contact us.
We review each case individually and aim to provide a fair and reasonable solution.

Questions

If you have any questions about this Refund Policy, please contact us through our Contact Us page before or after placing an order.