Returns & Exchanges

At Kalabula, each product is made specifically for you.
Because our items are produced on demand, we ask all customers to carefully review the information below before placing an order.

Made-to-Order Products

All Kalabula products are printed or produced on demand after an order is placed.

For this reason, we do not accept returns or exchanges due to:

Change of mind
Ordering the wrong size
Personal preference
Buyer’s remorse

We strongly recommend reviewing the size guide on each product page and comparing measurements with similar garments you already own before completing your purchase.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us.

If you receive an item that is:

Damaged
Defective
Misprinted
Incorrect (wrong item or wrong design)

please contact us within 7 days of delivery.

After reviewing the issue, we may:

Offer a replacement at no additional cost, or
Issue a full refund, depending on the situation

If the issue is caused by us or our production partners, we take full responsibility.

How to Request Support

To report an issue, please contact us through our Contact Us page and include:

Your order number
A brief description of the issue
Clear photos of the item (if applicable)

Providing detailed information helps us resolve your request as quickly as possible.

Non-Returnable Situations

We are unable to offer refunds or replacements in the following cases:

Incorrect size selected by the customer
Incorrect shipping address entered at checkout
Normal variations in color due to screen display differences
Minor production variations within acceptable quality standards

Customer Care Commitment

Although we do not accept returns for change of mind, we genuinely care about our customers.

If you experience any issue with your order, we encourage you to contact us.
We review each case individually and aim to provide a fair and reasonable solution whenever possible.

Our goal is to ensure a respectful and positive experience for every customer.